Privacy Policy
This Privacy Policy describes how Otto Communication Systems ("OCS", "we", "us", "our") collects, uses and protects personal information when you visitottocommsystems.com (the "Site") or contact us for a quote, evaluation or support enquiry. We process personal information in accordance with South Africa's Protection of Personal Information Act, 2013 (POPIA).
Information we collect
When you use our contact form or otherwise get in touch, we may collect:
- Contact details you provide — name, email address, telephone number and any message content.
- Device information collected automatically as you browse the Site — browser type, IP address, referring pages and general usage data, via standard analytics and log files.
We do not process payments or collect billing information through this Site.
How we use your information
We use the information we collect to:
- Respond to enquiries, quote requests and support requests;
- Contact you about the ICT solutions and services you've asked about;
- Improve and maintain the Site, and understand how it is used; and
- Meet our legal and regulatory obligations.
Sharing your information
We do not sell your personal information. We may share it with trusted service providers who help us operate our business — such as email delivery, hosting and analytics providers — under obligations to keep it secure and confidential. We may also disclose information where required by law, or to protect our rights and the safety of others.
Cookies and analytics
Our Site may use cookies and similar technologies to understand how visitors use it and to improve performance. You can disable cookies through your browser settings, though some parts of the Site may not function as intended if you do.
Data retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law, after which it is securely deleted or anonymised.
Your rights under POPIA
You have the right to:
- Request access to the personal information we hold about you;
- Request correction or deletion of your personal information;
- Object to the processing of your personal information; and
- Lodge a complaint with the Information Regulator of South Africa.
To exercise any of these rights, please contact us using the details below.
Security
We take reasonable technical and organisational measures to protect personal information in our care against loss, misuse and unauthorised access.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. The updated version will be posted on this page.
Contact us
For questions about this Privacy Policy or to exercise your rights under POPIA, please contact us:
Otto Communication Systems
Email: sales@ottocommsystems.com
Phone: +27 10 109 7866