Service Level Agreements

Otto Communication Systems prides itself in offering world-class support and maintenance to our customers on an ongoing basis, with one goal — reduce downtime. Our SLAs cover everything from hosted services, reticulation and connectivity.

The Otto Pulse is our stamp, backed with the quality assurance that your business is supported by a connection that is as constant as the spinning earth. We are always there — we look to improve your business by holding up our end of the deal and prioritising your business when it needs it most.

A call centre requires different attention compared to a small office with 5 employees — however, the attention to detail remains the same. We also provide a custom solution for your specific ICT needs.